FAQ

General Information

What services does Ohio Luxury Transportation & Airport Service offer?

We provide private black car and luxury transportation services throughout Northeast Ohio. Our offerings include airport transfers (Cleveland Hopkins International, Akron-Canton Airport, and private FBOs), event transportation for concerts, sports games, weddings, proms, and more. We also offer luxury rides for nights out, corporate events, and special occasions.

Where are you located?

We serve clients across Northeast Ohio, including Cleveland, Akron-Canton, and surrounding areas. Our mailing address is at 3159 Sunny Brook Drive, Akron, OH 44312.

How can I contact you?

You can reach us by:
• Phone: 330-281-9953
• Email: reservations@ohiolux.com
• Online: Use our contact form or booking page

What are your business hours?

Our office hours are:
• Monday–Friday: 7:00 AM – 7:00 PM
• Saturday: 10:00 AM – 7:00 PM
• Sunday: 10:00 AM – 3:00 PM
We offer 24/7 transportation services with advanced reservations.

Booking & Reservations

How do I book a ride?

You can book a ride by calling us at 330-281-9953 or using our online booking form. We recommend booking in advance to ensure availability.

Do you offer same-day bookings?

While we primarily operate on advanced reservations, we may accommodate same-day bookings based on availability. Please call us directly to inquire.

What is your cancellation policy?

Our cancellation policy is detailed on our website. Please refer to our cancellation policy for specific terms and conditions.

Vehicles & Amenities

What types of vehicles do you offer?

Our fleet includes luxury SUVs seating up to 6 passengers and our Sprinter Van. The Sprinter Van features a brand-new sound system and a flat-screen TV for entertainment, with seating up to 11 passengers.

What amenities are included in your vehicles?

All our vehicles come stocked with cold bottled water and snacks to ensure a comfortable ride.

Can I request a specific vehicle?

We strive to accommodate specific vehicle requests based on availability. Please mention your preference when booking.

Airport Services

Which airports do you service?

We provide transportation to and from:
• Cleveland Hopkins International Airport (CLE)
• Akron-Canton Airport (CAK)
• Private FBOs such as The Cleveland Jet Center, Atlantic Aviation, and Cleveland Burke Lakefront Airport.

Do you offer curbside pickup?

Yes, we offer curbside pickup and drop-off services at all the airports we service.

Do you track flight arrivals and delays?

Yes, we monitor flight statuses to ensure timely pickups, even if your flight is delayed.

Event & Special Occasion Services

What events do you cater to?

We provide transportation for various events, including:
• Weddings and Proms
• Concerts and Festivals
• Sporting Events
• Corporate Events
• Nights Out
Our services are tailored to your schedule and needs.

Do you offer transportation for large groups?

Yes, our Sprinter Van is ideal for larger groups, offering spacious seating for up to 11 passengers and entertainment features.

Chauffeurs & Safety

Are your chauffeurs professionally trained?

Absolutely. Our chauffeurs are experienced professionals familiar with Northeast Ohio’s routes and traffic patterns, ensuring a safe and timely journey.

How do you ensure passenger safety?

We prioritize safety by maintaining our vehicles to the highest standards and employing trained chauffeurs. Additionally, we monitor traffic conditions to choose the safest and most efficient routes.

Payments & Policies

What payment methods do you accept?

We accept various payment methods, including major credit cards. Please contact us for specific payment inquiries.

Is gratuity included in the fare?

Gratuity is not included in the fare and is at the passenger’s discretion.