CANCELLATION POLICY FOR ANY AIRPORT AND POINT-TO-POINT TRANSFERS: For travel to and from most major airport and cities our standardized transfer rates apply. For travel between locations where we do not have a flat rate, an hourly charge is calculated plus applicable fees. All trips billed on an hourly basis have an hourly minimum. Hourly minimums apply for all vehicles, SUV two (2) hours. All prices listed on confirmations are estimates only. Rates are subject to change. Additional charges for stops, wait time, parking, etc. may apply. Hourly trips are billed the number of hours the vehicle is ordered for, then 1/2-hour increments, thereafter. Client is responsible for the full payment of any overtime charges, beyond the original agreement. Final charges for the trip are determined upon ride completion. A voluntary 20% gratuity is added to all clients reservations but is not mandatory. The voluntary gratuity is based on service provided and can be changed at the discretion of the client. Please provide changes via phone call upon completion of ride. All cancellations MUST be made by phone only. Cancellations for SUV must be made within 24 hours of scheduled service. If cancelled less than 24 hours, a 50% non-refundable fee will apply to the trip total. ALL CHANGES ARE TO BE RECEIVED FOUR (4) HOURS PRIOR TO SCHEDULED PICK-UP TIMES. If a change cannot be accommodated and results in a cancellation, the client will be charged one hundred (100) percent of the fare including the 20% service fee. Changes cannot be made with our chauffeurs. Please call the office at 330-281-9953. We are not responsible for passenger flights or trains which are missed, cancelled, diverted, delayed or any other incident which results in failure to comply with the cancellation policy. We will exact our best efforts to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients. If you are not able to contact OLT for your cancellation, it will be considered a “no-show” and will result in a cancellation fee equal to the full fare of the trip plus all other charges (20% service fee, applicable waiting time, parking). All reservations will be considered a “no-show” at half (1/2) hour past your scheduled pick-up time. If you have not contacted our office or met your chauffeur by that time you will be charged in full for the reservation plus any other additional charges incurred. We will exact our best efforts to fulfill client needs in these instances subject to wait time fees or late cancellations and re-bookings without detriment to other reserved clients. OLT is not responsible for acts of God or acts of Mother Nature and or circumstances that are beyond our control including but not limited to traffic congestion, road closures, road work, accidents, flight delays or weather delays. OLT is not responsible for any items left in any vehicle, lost or damaged. If you do forget something in our vehicle, please contact the office immediately so we can try to locate it for you. The client is responsible for all damages or cleaning charges incurred by the client or party of the client committed during service, either willfully or accidentally. Client holds OLT harmless and not liable for any personal or material damages arising from the conduct of his/her party willfully or accidentally. Client agrees that there will be no smoking in our vehicles. Client agrees that no illegal drugs will be consumed in our vehicles. Client agrees that no alcoholic beverages will be consumed by any passengers under 21 years of age. Client agrees that the passenger capacity of vehicle provided shall not be exceeded. OLT reserves the right to replace vehicles, in the case of mechanical problems, with vehicles of the same capacity or greater, but not always the same make/model as ordered. In case of misconduct by your party, the chauffeur has the right to terminate service without any refunds.
CANCELLATION POLICY FOR ANY HOURLY, CONCERTS AND/OR SPORTING EVENTS.
Cancellations MUST be made by phone only. Email/TEXT cancellations are not accepted. Cancellations for SUV service must be made by calling the office at 330-281-9953. A fifty (50) percent deposit is taken at the time of reservation. This deposit is non-refundable. If you are not able to contact our office for your cancellation, it will be considered a “no-show” and will result in a cancellation fee equal to the full fare of the trip plus all other charges (20% service fee, applicable wait time, parking) All reservations will be considered a “no-show” at half (1/2) hour past your scheduled pick-up time. If you have not contacted our office or met your chauffeur by that time you will be charged in full for the reservation plus any other additional charges incurred. OLT is not responsible for acts of God or acts of Mother Nature or circumstances beyond our control including but not limited to traffic congestion, road closures, road work, accidents or weather delays. OLT reserves the right to terminate any reservation without refund, if our office or chauffeur feel the client or party of the client is putting OLT and or the client in any danger or injury. Additionally, if the client and or party of the client are in possession of any illegal material or substance, the service will be terminated immediately and charged the full amount of the reservation. This is without exception. The client is responsible for all damages or cleaning fees incurred by the client and their party committed during the service wither willfully or accidentally. Client holds OLT harmless and not liable for any personal or material damages arising from the conduct of his/her party willfully or accidentally. Client agrees there will be no smoking in our vehicles. Client agrees that there will be no illegal drugs nor any alcoholic beverages consumed in our vehicles by any passengers under 21 years of age. Client agrees that the passenger capacity of the vehicle provided shall not be exceeded. OLT reserves the right to replace vehicles in case of a mechanical problem with vehicles of the same capacity or greater, but not always the same make/model as ordered. In case of misconduct by your party, the chauffeur has the right to terminate service without any refunds. All payments must be made in full and settled prior to trip date. All overages will be run after the end of the reservation.
CANCELLATION POLICY FOR ALL WEDDINGS/PROMS.
A fifty (50) percent non-refundable deposit is required at the time the reservation is made. A contract must be completed and signed within seven (7) days before a reservation is final.
For Prom reservations, A contract must be completed signed within seven (7) days by a parent of one of the minors traveling before a reservation is final.
For Wedding and wait and return (hourly) service reservations, a 50% deposit is taken at the time of reservation. The balance must be paid fourteen (14) days prior to the scheduled date.
Hourly reservations are billed the number of hours the vehicle is ordered for, then 1/2 hour increments, thereafter. All OLT policies apply for prom, wedding and wait and return (hourly) service. Hourly minimums apply for all vehicles.
OLT is not responsible for acts of God or acts of Mother Nature or circumstances beyond our control including but not limited to traffic congestion, road closures, road work, accidents or weather delays. OLT reserves the right to terminate any reservation without refund, if our office or chauffeur feel the client or party of the client is putting OLT and or the client in any danger or injury. Additionally, if the client and or party of the client are in possession of any illegal material or substance, the service will be terminated immediately and charged the full amount of the reservation. This is without exception. The client is responsible for all damages or cleaning fees incurred by the client and their party committed during the service wither willfully or accidentally. Client holds OLT harmless and not liable for any personal or material damages arising from the conduct of his/her party willfully or accidentally. Client agrees there will be no smoking in our vehicles. Client agrees that there will be no illegal drugs nor alcoholic beverages consumed in our vehicles by any passengers under 21 years of age. Client agrees that the passenger capacity of the vehicle provided shall not be exceeded. OLT reserves the right to replace vehicles in case of a mechanical problem with vehicles of the same capacity or greater, but not always the same make/model as ordered. In case of misconduct by your party, the chauffeur has the right to terminate service without any refunds. All payments must be made in full and settled prior to trip date. All overages will be run after the end of the reservation.