Reservations are only considered finalized once this service contract and credit card authorization form have been received and processed. Completed forms must be received within 48 hours after being sent. Pending reservations not completed within the 48-hour time frame. May be cancelled without notice.
All retainer fees are Nonrefundable and due at the time of reservation. All remaining balances will be charged to the card on file 30 days prior to the scheduled date of service. Reservations made within 30 days of the service date. Shall be due in full at time of reservation. Any CANCELLATIONS made within 30 days of the service date shall be refunded by date exchange only. Cancellations due to COVID related reasons, shall fall under the same DATE EXCHANGE ONLY POLICY. In the event of a mechanical malfunction. The company shall only be financially liable for the clients lost time. Overtime rates shall be applied 10 minutes beyond the contracted end time. Overtime rates shall be billed in 30-minute increments. The overtime rates are based on the hourly rates listed on your service contract. We will make every attempt to send the specified vehicle and color. However, for any mechanical reasons beyond our control. A substitute may need to be sent. The substitute vehicle will be of similar seating size. We cannot guarantee style or color.
We are not responsible for delays/termination of service caused by unsafe road conditions (I.E. not salted, accidents, etc.) or any acts beyond our control (I.E highway traffic/road closures). We are not responsible for articles left behind in the vehicle. Left behind articles will be available for pick up at our office on the next available business day. Vehicles cannot be loaded beyond specified seating capacity per The Department of Transportation (DOT) regulations.
The client assumes full financial liability for any damage to the vehicle caused during the contracted rental by them or any member of their party. A fee of $500.00 for each carpet or seat rip/burn. Excessive sanitation/Cleaning fee is $500.00 for any incidents of sickness, bodily fluid, or excessive clean-up of spilled food or beverages. Smoking/Vaping/Drug use is prohibited by law and will result in a $500.00 sanitation fee and immediate termination of service without refund. Consumption of alcohol is prohibited by law for any passenger under the age of 21. Styrofoam coolers are strictly prohibited. The chauffeur has the right to terminate service without refund. If there is blatant indiscretion on the part of the client and or members of your party. Failure to adhere will result in the termination of service without refund.
Holiday Pricing
Holidays include, New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Eve.
Holiday Pricing:
Transfers/Point to Point:
Additional $30 for SUV
Additional $50 for Van/Sprinter
Hourly Services:
Additional $30 for SUV
Additional $50 for Van/Sprinter
All payments charged by Ohio Luxury Transportation & Airport Service, LLC, shall be reflected on your billing statement as Ohio Luxury Transportation & Airport Service, LLC.
Airport departure instructions
Any fines, tolls, overages shall be paid for by the client using the signed credit card authorization form on file immediately following the completion of the contracted services.
Airport Transfer Terms & Conditions
All departure services for vans, and SUVS shall be dropped off at curbside. Oversized vehicles, such as limousines, buses, and coaches must drop off at the designated charter or limo vehicle lot.
Airport arrival instructions
Curbside pickup for flight arrivals is NOT permitted at CLE Airport. Note: This also pertains to requests for departure level pickups. The chauffeur will park in the designated staging lot and come inside to greet you at baggage claim. They will be easily identifiable as they will have a sign bearing your last name or company name. At this time your chauffeur will assist you and your luggage to the vehicle location.
Service time
Services scheduled between 11:00 PM and 5:00 AM shall incur a $15.00 early AM fee.
Change and No-Show Policy
Changes in trip departure dates are considered a cancellation. Changes to your reservation can not be guaranteed, especially the day of. Changes after the vehicle cancellation policy will incur additional charges when applicable. Trips where a customer does not show, are applicable to full charges as well. In the event the airline changes your flight number. It is the client’s responsibility to notify Ohio Luxury Transportation & Airport Service, LLC immediately of the updated flight number. This will ensure that we are able to track the flight status of the newly assigned flight information.
Wait Time / Stop Time
Ohio Luxury Transportation & Airport Service, LLC will monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline if the plane arrives at a time other than the originally scheduled arrival time. Ohio Luxury Transportation & Airport Service, LLC gives a grace period of 30 minutes from landing time for domestic flights and 45 minutes from landing time for international flights before wait time will accrue. Wait time fee per minute charges are $2.00 (SUV), $3.00 (Van/Sprinter), and $4.00 (Bus), plus sales tax, fees, and gratuity.
Extra Stops
Any extra stops for a transfer reservation will incur additional charges in thirty (30) minute intervals. Unless previously arranged at the time of reservation.
Lost Items
Client assumes sole responsibility for any and all lost, stolen or missing personal items during the duration of the trip. Please be sure to gather all your belongings when you exit the vehicle at the end of service. In the event you do leave something behind, contact our office immediately at (3300) 281-9953. Lost items can be returned with a $35.00 service charge.
Passenger/luggage count
It is the responsibility of the customer to communicate the number of passengers and bags they will have and determine if it will fit in the vehicle described by the reservation agent. Ohio Luxury Transportation & Airport Service, LLC is not liable if the number of bags a customer has does not fit in the vehicle. Ohio Luxury Transportation & Airport Service, LLC is not liable for damage to luggage that may have shifted during transport.
Luggage fee
Groups consisting of seven (7) passengers or more shall include a 5% luggage fee.
Concerts/Sporting/Special Events:
Client is responsible for the arrangement and costs associated with parking. Please note that Blossom concerts will require you to purchase an “Oversized Vehicle” parking pass for all limousines and buses. Smaller vehicles such as sedans and SUV’s will require a “Premier” parking pass. All passes may be purchased via the Live Nation website more than 10 days prior to the concert. If less than 10 days prior, the pass must be purchased onsite day of the concert. Passes will be sold on a first-come, first serve basis. The parking pass cost will vary by the concert.
Please note: Whether directly or indirectly associated with your scheduled service. We are not responsible for delays or overages that may occur due to traffic related to special events, concerts, or sporting events.
By utilizing the services provided by Ohio Luxury Transportation & Airport Service, LLC. You and your guests voluntarily assume all risks related to exposure to COVID-19
CREDIT CARD AUTHORIZATION FORM
This form is to be used for Credit/Debit Card Transactions and will be kept on file for any overages, incidentals and fees.
TERMS & CONDITIONS – PLEASE READ PRIOR TO SIGNING
The named client understands that all charges are assessed by Ohio Luxury Transportation & Airport Service, LLC. All unpaid retainer fees, balances, or additional charges, I.E., cleaning fees, tolls, or overtime charges are authorized by the credit card holder by signed acceptance of this agreement. Contract/Card holder understands they are fully responsible for any damage to the vehicle caused during the contracted rental by the or any member of their party. A fee of $500 for each carpet/seat rip/burn. Excessive spillage or sanitation fee of $500 for any incidents of sickness, bodily fluid, or excessive clean-up of spilled food or beverages. Smoking/Vaping/Drug usage is prohibited and will result in a $500 sanitation fee and immediate termination of service without refund. All accounts not paid as due & agreed upon here will be charged at a maximum rate of 18%. If this agreement is placed in the hands of an attorney or collection agency, the undersigned agrees to pay all costs associated with that action.
ALL reservations require a non-refundable deposit or paid in full which is due at the time the reservation is made.
Card Holder Signature: ____________________________________________________________ Date: ______________________________________________________________________________
PLEASE NOTE: No service is guaranteed or valid until we receive the deposit, and this form is returned signed and attached to a reservation form
OHIO LUXURY TRANSPORTATION & AIRPORT SERVICE, LLC.
(330) 281-9953